Link Development is an award-winning leader in providing regional public and private sector organizations. The company is a provider of end-to-end smart eServices platforms and digital solutions that transform ministries, municipalities and governmental agencies and help them grow, thrive and scale in a competitive eServices economy.
eServices Delivery: A Top Necessity
People’s need for eServices, especially in the times of uncertainty we are experiencing today, is soaring. It’s time to use the best of digital to provide remote eServices such as ePermits, eLicenses, eRequests, eBookings, eVisits, ePayments, eInspections case management, and more.
Ensure People Well-Being
Provide an online portal for service requests, payments and tracking
Enable multichannel eService delivery through web, mobile, and social
Create instant, 24*7 answers to inquiries via intelligent chatbot
Book face-to-face appointments online
Craft Operational Efficiency
Use ready-made workflows for immediate creation of eServices
Build business processes with SLAs, delegation, escalation & request dispatching
Run regular, rigorous quality business inspections
Monitor real-time KPIs
Drive Employee Productivity
Organize the workplace with scheduled customer visits and lesser walk-ins
Accelerate service processing and delivery time
Enable remote, on-premises and at-field work
Adhere to the same policies & procedure and raise unified digital skills
What is ServeBig?
ServeBig is an intelligent, quick-to-implement suite of products that helps you digitalize your services portfolio and service delivery model in a minimal time. Powered by cloud, mobility and AI, ServeBig transforms your enterprise into a streamlined and digitally integrated organization using business process automation, appointments management, inspection management, customer intelligence, performance monitoring, real-time KPI reporting and more.
- Works on Microsoft Azure and on-prem.
- Integrates with ERPs, APIs, document management systems, workflow engines, and payment gateway.
- Has a jump starter kit to digitalize current service portfolios quickly and easily.
- Can be easily scaled to digitalize mission-critical business pillars.